Return, Refund & Shipping Policy
At Oneclickstore, we strive to ensure every interaction you have with us is seamless and delightful. Because our wooden products are meticulously handcrafted, natural variations in wood grain, texture, color, and finish are to be expected. These subtle distinctions are not flaws, but rather the unique characteristics that make your handmade piece one of a kind.
Return & Refund Policy
As a standard policy, we do not offer returns or refunds on products that are delivered in good condition and match your original order.
However, we are fully committed to resolving any genuine issues. We will gladly process a return, refund, or replacement under the following circumstances:
· Incorrect Item: The product delivered does not match the item specified in your order.
· Transit Damage: The product arrived damaged due to mishandling during shipping.
· To process a replacement, it is mandatory to provide a clear unboxing video from the beginning of opening the package..
Please Note:
· Availability: Many of our handcrafted items are unique or made in limited quantities. While we ensure items are available at the time of purchase, in the rare event of an inventory issue, we guarantee a full and prompt refund.
· Sale Items: Products purchased during a sale, clearance, or promotional event are considered final sale and cannot be returned or refunded.
Shipping & Delivery Policy
- Estimated Dispatch & Delivery: Our standard shipping timeline is 10 working days, depending on your location.
- Failed Delivery Attempts: If our shipping partner is unable to deliver your package after 3 attempts due to an incorrect or incomplete address provided by you, or if the recipient refuses to accept the delivery, returns and refunds will not be applicable.
- Customs & Duties: For international orders, buyers are responsible for any customs and import taxes that may apply upon arrival. The Wooden Studio is not responsible for delays caused by customs clearance processes.
Grievance & Claims Process
If you experience an issue with your delivery, we are here to help. To process a claim for a damaged or incorrect item, please follow these steps:
- Notification: Contact us within 24 hours of receiving your delivery.
- Complaints received after this period will not be eligible for replacement or refund.
- Contact Method: Message us directly on WhatsApp at +91 8920966511.
- Required Proof: You must provide a clear unboxing video from start to finish demonstrating the damage or incorrect item.
Once received, our support team will carefully review your concern and revert with a suitable solution within 15 working days.
Disclaimer: All policies are subject to change without prior notice.